MyNCSC Help Centre

This accessibility statement applies to MyNCSC (https://my.ncsc.gov.uk/)

This website is run by the NCSC. We want as many people as possible to be able to use this website. For example, that means you should be able to:

• Change colours, contrast levels and fonts
• Zoom in up to 300% without the text spilling off the screen
• Navigate most of the website using just a keyboard
• Navigate most of the website using speech recognition software
• Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

We know some parts of this website are not fully accessible, for example:

• Navigating tables can be difficult in some cases where rows have selections for screen reader users

• The headings on some pages are not a logical hierarchy. This may be confusing for screen reader users
• Currently using the skip to main content skip link will clear filters on pages that use filters or sorting

MyNCSC welcomes feedback on the accessibility of its website. If you encounter accessibility barriers please contact us.

All feedback will be reviewed and used to improve the website.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the "accessibility regulations"). If you're not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

The NCSC is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Following an accessibility review, this website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons:

• Tables - Some tables will need to scroll horizontally at certain screen sizes. Nevertheless all table cells will be accessible via keyboard controls. We are working on alternatives to allowing table scrolling, but especially on smaller screens this may be unavoidable.
• Toast Messages - We use toast messages to provide feedback to user actions. These messages are accessible to keyboard and mouse users. We have removed timeouts to allow users to deal with the messages in their own time.
• Timeout Without Warning - Authorised sessions can time out. We have mitigated this in balance with security by adjusting the length of time it takes for the timeout to occur. We have also allocated work to consider ways of making this more informative to users.
• Moving Content - Occasionally content will move to allow more content when data is loaded. We are actively working on new design patterns that will mitigate this, but we don’t believe that it can entirely overcome.

We are working with The Digital Accessibility Centre (DAC) to identify and resolve accessibility issues.

This statement was prepared on 11/06/2021 and last revised on 28/3/2023.

This website was last tested on 15/06/2021. The test was carried out by the Digital Accessibility Centre.