Social media policy
The NCSC's policy around its social media platforms.
Our accounts are managed by the NCSC Social Media Team.
We don’t use any automation (such as tools which generate posts from RSS feeds or link shortening) to post content on our social platforms. Link shortening can create accessibility issues and does not help a user understand what they are selecting or where they are being directed to. This is in line with the Government Digital Service principles.
We use our feeds as an additional way of engaging with our intended audience, including individuals, government and Critical National Infrastructure (CNI). Decisions on the content of the posts, and the platform(s) on which they appear, are always taken based on the particular audience we are trying to reach.
We aim to post regularly about NCSC activities, so that those who follow us can be the first to learn our latest news.
Our posts may include alerts about:
- new guidance publications
- news stories
- NCSC events
We may also re-post content from other organisations which we believe is relevant to our audience.
Following our accounts
If you follow our social accounts, you will be among the first to learn about NCSC announcements and information.
NCSC social accounts:
- X (formerly Twitter): https://twitter.com/ncsc
- LinkedIn: https://uk.linkedin.com/company/national-cyber-security-centre
- Instagram: https://www.instagram.com/cyberhq/
- Threads: https://www.threads.net/@cyberhq
Mentions
We will review all @messages, but as a general rule, will only reply when we feel it is a matter on which our intended audience would benefit from a response.
Even if we do not reply to you directly, it doesn’t mean that we are not listening to you, and, we will try to respond to general trends within the feed.
We will generally not respond to Direct Messages.
Following others
We will not automatically follow an account that follows us. We will follow other government departments, organisations and individuals that we have a professional relationship with . The fact that we follow an account does not imply endorsement of any kind.
#Hashtags
We may refer to existing hashtags that are in common use. This is in order to categorise messages for ease of reference. It does not imply endorsement of any kind.
Availability
We will manage the NCSC’s accounts during normal office hours, Monday to Friday.