Using online services safely

If you’re no longer able to access your accounts, somebody else may have gained access. However, sometimes the signs of compromise are more subtle; there might be activity on your account that you don’t recognise, such as changes to security settings, or password reset messages. Please refer to our guidance about recovering a hacked account in advance, so you know what to do if you experience an incident. This can include a lost device, or incidents where an account is compromised.

Each cloud service will have a different process to recover your account, either by yourself or with their support. Providers may publish step-by-step guides for some of these scenarios, such as:

Google Workspace

• Identify and secure compromised accounts
• Reset a user's password
• Reset your administrator password
• Reset a user's access from all devices

Microsoft 365

• Reset a password for a user
• Reset existing user access in an emergency
• How to recover a hacked or compromised Microsoft account