Stride security review

Created:  11 Jun 2018
Updated:  11 Jun 2018
Stride logo
A security review of the Stride enterprise communications tool, based on the NCSC's SaaS security principles.

Stride is an enterprise communications tool featuring team chat, video and file sharing owned and run by Atlassian. Stride has replaced HipChat as Atlassian's cloud based communication platform. 


How Stride performs against the SaaS Principles




Does the SaaS provider protect external data in transit using TLS?


Atlassian uses TLS 1.2 and perfect forward secrecy to protect external data.

Does the SaaS provider protect external data in transit using correctly configured certificates?


Atlassian meets the recommended cryptographic profiles for TLS as published by the NCSC. In addition, the Stride domains currently get an 'A' rating from Qualys SSL Labs. Note that this was performed on their top level domain, and not all subdomains that may be used for API calls.

Does the SaaS provider protect internal data in transit between services using encryption?


In Atlassian's Consensus Assessment Initiative Questionnaire (CAIQ), they state that the Atlassian Cloud Platform uses SSH for data and images transported between networks.

Does the SaaS provider protect internal data in transit between services using correctly configured certificates? 


At this time, it is unknown whether Atlassian protects internal data in transit using correctly configured certificates.

If APIs are available, does the SaaS provider protect both internal and external APIs through an authentication method?


All API requests made to Stride need a valid OAuth token as described in the API documentation.

If there is a concept of privilege levels in the service, does the SaaS provider have the ability for low privilege users to be created?


Stride currently does not offer that many different user roles and privileges. However, additional controls may be added in the future.

If there is a concept of privilege levels, does the SaaS provider provide 2FA/multi-factor authentication on at least the high privileged accounts?


Atlassian supports both the use of SMS codes as well as OTP applications to provide a second factor for authentication. 

Does the SaaS provider collect logs of events?

Types of log may include security logs and resource logs


Atlassian states that, "Logs must be configured and forwarded to the centralized logging platform" as part of their security management program.
Does the provider make logs available to the client?


Currently no logs are available to clients.

Does the SaaS provider have a clear incident response and patching system in place to remedy any publicly reported issues in their service, or libraries that the service makes use of?

The provider’s previous track record on this is a good metric to see how they’ll cope with a new issue occurring.



Atlassian indicate on their CAIQ that they have a clear incident response and patching system for all their services. They also have a responsible disclosure program.
Does the SaaS provider give clear and transparent details on their product and the implemented security features (i.e. how easy has it been to answer the above questions) ? Yes Atlassian's CAIQ is available to view and they have published a list of Trust FAQs.


Exporting data

You can export data from Stride by:


Additional information

  • Atlassian also offer a self-hosted (HipChat Data Center) option. However, this is not covered in the above guidance (which only applies to Stride).
  • As with other Atlassian products - a Stride account is also an Atlassian account, usable in other products such as Jira or Confluence.

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