Guidance

CAF - Objective B

Created:  30 Apr 2018
Updated:  31 Oct 2018
Indicators of Good Practice for Objective B

B1. Service Protection Policies and Processes

Proportionate security measures in place to protect essential services and systems from cyber-attack. 

Principle

The organisation defines, implements, communicates and enforces appropriate policies and processes that direct its overall approach to securing systems and data that support delivery of essential services.

B1.a  Policy and process development

You have developed and continue to improve a set of service protection policies and processes that manage and mitigate the risk of cyber security-related disruption to the essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Your service protection policies and processes are absent or incomplete.

Service protection policies and processes are not applied universally or consistently. 

People often or routinely circumvent service protection policies and processes to achieve business objectives.

Your organisation’s security governance and risk management approach has no bearing on your service protection policies and processes.

System security is totally reliant on users' careful and consistent application of manual security processes.

Service protection policies and processes have not been reviewed in response to major changes (e.g. technology or regulatory framework), or within a suitable period.

Service protection policies and processes are not readily available to staff, too detailed to remember, or too hard to understand.

 

Your service protection policies and processes document your overarching security governance and risk management approach, technical security practice and specific regulatory compliance.

You review and update service protection policies and processes in response to major cyber security incidents.

 

You fully document your overarching security governance and risk management approach, technical security practiceand specific regulatory compliance. Cyber security is integrated and embedded throughout these policies and processes and key performance indicators are reported to your executive management.

Your organisation’s service protection policies and processes are developed to be practical, usable and appropriate for your essential service and your technologies.

Essential service protection policies and processes that rely on user behaviour are practical, appropriate and achievable. 

You review and update service protection policies and processes at suitably regular intervals to ensure they remain relevant. This is in addition to reviews following a major cyber security incident.

Any changes to the essential service or the threat it faces triggers a review of service protection polices. 

Your systems are designed so that they remain secure even when user security policies and processes are not always followed.

 

B1.b  Policy and process implementation 

You have successfully implemented your security policies and processes and can demonstrate the security benefits achieved.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Service protection policies and processes are ignored or only partially followed.

The reliance on your service protection policies and processes is not well understood.

Staff are unaware of their responsibilities under your service protection policies and processes.

You do not attempt to detect breaches of service protection policies and processes.

Service protection policies and processes lack integration with other organisational policies and processes.

Your service protection polices and processes are not well communicated across your organisation.

Most of your service protection policies and processes are followed and their application is monitored.

Your service protection policies and processes are integrated with other organisational policies and processes, including HR assessments of individuals' trustworthiness.

All staff are aware of their responsibilities under your service protection policies and processes.

All breaches of service protection policies and processes with the potential to disrupt the essential service are fully investigated. Other breaches are tracked, assessed for trends and action is taken to understand and address.

All your service protection policies and processes are followed, their correct application and security effectiveness is evaluated.

Your service protection policies and processes are integrated with other organisational policies and processes, including HR assessments of individuals' trustworthiness.

Your service protection policies and processes are effectively and appropriately communicated across all levels of the organisation resulting in good staff awareness of their responsibilities.

Appropriate action is taken to address all breaches of service protection policies and processes with potential to disrupt the essential service including aggregated breaches.

 

B2 Identity and Access Control

Principle

The organisation understands, documents and manages access to systems and functions supporting the delivery of essential services. Users (or automated functions) that can access data or services are appropriately verified, authenticated and authorised.

B2.a  Identity verification, authentication and authorisation

You robustly verify, authenticate and authorise access to the networks and information systems supporting your essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Authorised users with access to networks or information systems on which your essential service depends cannot be individually identified.

Unauthorised individuals or devices can access your networks or information systems on which your essential service depends.

User access is not limited to the minimum necessary.

 

All authorised users with access to networks or information systems on which your essential service depends are individually identified and authenticated.

User access to essential service networks and information systems is limited to the minimum necessary.

You use additional authentication mechanisms, such as two-factor or hardware-backed certificates, for privileged access to sensitive systems such as operational technology.

You individually authenticate and authorise all remote user access to all your networks and information systems that support your essential service.

The list of users with access to essential service networks and systems is reviewed on a regular basis at least annually.

Only authorised and individually authenticated users can physically access and logically connect to your networks or information systems on which your essential service depends. 

User access to all your networks and information systems supporting the essential service is limited to the minimum necessary.

You use additional authentication mechanisms, such as two-factor or hardware-backed certificates, for privileged access to all systems that operate or support your essential service.

You use additional authentication mechanisms, such as two-factor or hardware-backed certificates, when you individually authenticate and authorise all remote user access to all your networks and information systems that support your essential service.

The list of users with access to networks and systems supporting and delivering the essential service is reviewed on a regular basis, at least every six months.

B2.b  Device management

You fully know and have trust in the devices that are used to access your networks, information systems and data that support your essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Users can connect to your essential service's networks using devices that are not corporately managed.

Privileged users can perform administrative functions from devices that are not corporately managed.

You have not gained assurance in the security of any third-party devices or networks connected to your systems.

Physically connecting a device to your network gives that device access to your essential service without device or user authentication.

Only corporately owned and managed devices can access your essential service's networks and information systems.

All privileged access occurs from corporately management devices dedicated to management functions.

You have sought to understand the security properties of third-party devices and networks before they can be connected to your systems. You have taken appropriate steps to mitigate any risks identified.

The act of connecting to a network port or cable does not grant access to any systems.

You are able to detect unknown devices being connected to your network, and investigate such incidents.

Dedicated devices are used for privileged actions (such as administration or accessing the essential service's network and information systems). These devices are not used for directly browsing the web or accessing email.

You either obtain independent andprofessional assurance of the security of third-party devices or networks before they connect to your systems, or you only allow third-party devices or networks dedicated to supporting your systems to connect.

You perform certificate based device identity management and only allow known devices to access essential services.

You perform regular scans to detect unknown devices and investigate any findings.

 

B2.c  Privileged user management

You closely manage privileged user access to networks and information systems supporting the essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

The identities of the individuals with privileged access to your essential service systems (infrastructure, platforms, software, configuration, etc) are not known or not managed.

Privileged user access to your essential service systems is via weak authentication mechanisms. (e.g. only simple passwords.)

The list of privileged usershas not been reviewed recently. (e.g. within the last 12 months.)

Privileged user access is granted on a system-wide basis rather than by role or function.

Privilege user access to your essential services is via generic, shared or default name accounts.

Where there are “always on” terminals which can perform privileged actions (such as in a control room), there are no additional controls (e.g. physical controls) to ensure access is appropriately restricted.

There is no logical separation between roles that an individual may have and hence the actions they perform. (e.g. access to corporate email and privilege user actions.)

 

Privileged user access requires additional validation, but this does not use a strong form of authentication (e.g. two-factor, hardware authentication or additional real-time security monitoring). 

The identities of the individuals with privileged access to your essential service systems  (infrastructure, platforms, software, configuration, etc) are known and managed. This includes third parties.

Activity by privileged users is routinely reviewed and validated. (e.g. at least annually.)

Privileged users are only granted specific privileged permissions which are essential to their business role or function.

Privileged user access to your essential service systems is carried out from dedicated separate accounts that are closely monitored and managed.

The issuing of temporary, time-bound rights for privileged user access and external third-party support access is either in place or you are migrating to an access control solution that supports this functionality.

Privileged user access rights are regularly reviewed and always updated as part of your joiners, movers and leavers process.

All privileged user access to your networks and information systems requires strong authentication, such as two-factor, hardware authentication, or additional real-time security monitoring.

All Privileged user activity is  routinely reviewed, validated andrecorded for offline analysis and investigation.

 

B2.d  Identity and Access Management (IdAM)

You assure good management and maintenance of identity and access control for your networks and information systems supporting the essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Greater rights are granted to users than necessary.

User rights are granted without validation of their identity and requirement for access.

User rights are not reviewed when they move jobs.

User rights remain active when people leave your organisation.

You follow a robust procedure to verify each user and issue the minimum required access rights.

You regularly review access rights and those no longer needed are revoked. 

User permissions are reviewed when people change roles via your joiners, leavers and movers process.

All user access is logged and monitored.

Your procedure to verify each user and issue the minimum required access rights is robust and regularly audited. 

User permissions are reviewed both when people change roles via your joiners, leavers and movers process and at regular intervals - at least annually.

All user access is logged and monitored.

You regularly review access logs and correlate this data with other access records and expected activity.

Attempts by unauthorised users to connect to your systems are alerted, promptly assessed and investigated.

 

B3 Data Security

Principle

Data stored or transmitted electronically is protected from actions such as unauthorised access, modification, or deletion that may cause disruption to essential services. Such protection extends to how authorised users, devices and systems access critical data necessary for the delivery of essential services. It also covers information that would assist an attacker, such as design details of networks and information systems.

B3.a  Understanding data

You have a good understanding of data important to the delivery of the essential service, where it is stored, where it travels and how unavailability or unauthorised access, modification or deletion would impact the service. This also applies to third parties storing or accessing data important to the delivery of essential services.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

You have incomplete knowledge of what data is used by and produced in the delivery of the essential service.

You have not identified the important data on which your essential service relies.

You have not identified who has access to data important to the delivery of the essential service.

You have not clearly articulated the impact of data compromise or inaccessibility.

You have identified and catalogued all the data important to the delivery of the essential service, or that would assist an attacker.

You have identified and catalogued who has access to the data important to the delivery of the essential service.

You periodically review location, transmission, quantity and quality of data important to the delivery of the essential service.

You have identified all mobile devices and media that hold data important to the delivery of the essential service. 

You understand and document the impact on your essential service of all relevant scenarios, including unauthorised access, modification or deletion, or when authorised users are unable to appropriately access this data.

You occasionally validate these documented impact statements.

You have identified and catalogued all the data important to the delivery of the essential service, or that would assist an attacker.

You have identified and catalogued who has access to the data important to the delivery of the essential service.

You maintain a current understanding of the location, quantity and quality of data important to the delivery of the essential service.

You take steps to remove or minimise unnecessary copies or unneeded historic data.

You have identified all mobile devices and mediathat may hold data important to the delivery of the essential service. 

You maintain a current understanding of the data links used to transmit data that is important to your essential service.

You understand the context, limitations and dependencies of your important data.

You understand and document the impact on your essential service of all relevant scenarios, including unauthorised data access, modification or deletion, or when authorised users are unable to appropriately access  this data.

You validate these documented impact statements regularly, at least annually.



B3.b  Data in transit

You have protected the transit of data important to the delivery of the essential service. This includes the transfer of data to third parties. 

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true  All the following statements are true All the following statements are true

You do not know what all your data links are, or which carry data important to the delivery of the essential service.

Data important to the delivery of the essential service travels without technical protection over non-trusted or openly accessible carriers.

Critical data paths that could fail, be jammed, be overloaded, etc. have no alternative path.

You have identified and protected (effectively and proportionately) all the data links that carry data important to the delivery of your essential service.

You apply appropriate technical means (e.g. cryptography) to protect data that travels over non-trusted or openly accessible carriers, but you have limited or no confidence in the robustness of the protection applied.

You have identified and protected (effectively and proportionately) all the data links that carry data important to the delivery of your essential service.

You apply appropriate physical or technical means to protect data that travels over non-trusted or openly accessible carriers, with justified confidence in the robustness of the protection applied.

Suitable alternative transmission paths are available where there is a significant risk of impact on the delivery of the essential service due to resource limitation (e.g. transmission equipment or service failure, or important data being blocked or jammed).

 

B3.c  Stored data

You have protected stored data important to the delivery of the essential service.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

You have no, or limited, knowledge of where data important to the delivery of the essential service is stored.

You have not protected vulnerable stored data important to the delivery of the essential service in a suitable way.

Backups are incomplete, untested, not adequately secured or could be inaccessible in a disaster recovery or business continuity situation.

 

 

All copies of data important to the delivery of your essential service are necessary. Where this important data is transferred to less secure systems, the data is provided with limited detail and/or as a read-only copy.

You have applied suitable physical or technical means to protect this important stored data from unauthorised access, modification or deletion.

If cryptographic protections are used, you apply suitable technical and procedural means, but you have limited or no confidence in the robustness of the protection applied.

You have suitable, secured backups of data to allow the essential service to continue should the original data not be available. This may include off-line or segregated backups, or appropriate alternative forms such as paper copies.

You have only necessary copies of this data. Where data is transferred to less secure systems, the data is provided with limited detail and/or as a read-only copy.

You have applied suitable physical or technical means to protect this important stored data from unauthorised access, modification or deletion.

If cryptographic protections are used you apply suitable technical and procedural means, and you have justified confidence in the robustness of the protection applied.

You have suitable, secured backups of data to allow the essential service to continue should the original data not be available. This may include off-line or segregated backups, or appropriate alternative forms such as paper copies.

Necessary historic or archive data is suitably secured in storage.

 

B3.d  Mobile data

You have protected data important to the delivery of the essential service on mobile devices.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true  

You don’t know which mobile devices may hold data important to the delivery of the essential service.

You allow data important to the delivery of the essential service to be stored on devices not managed by your organisation, or to at least equivalent standard.

Data on mobile devices is not technically secured, or only some is secured.

You know which mobile devices hold data important to the delivery of the essential service.

Data important to the delivery of the essential service is only stored on mobile devices with at least equivalent security standard to your organisation.

Data on mobile devices is technically secured.

Mobile devices that hold data that is important to the delivery of the essential service are catalogued, are under your organisation's control and configured according to best practice for the platform, with appropriate technical and procedural policies in place.

Your organisation can remotely wipe all mobile devices holding data important to the delivery of essential service.

You have minimised this data on these mobile devices.  Some data may be automatically deleted off mobile devices after a certain period.

 

B3.e  Media / equipment sanitisation

You appropriately sanitise data from the service, media or equipment.

Not Achieved

Achieved

At least one of the following statements is true All the following statements are true

Some or all devices, equipment or removable media that hold data important to the delivery of the essential service are disposed of without sanitisation of that data.

 

 

You catalogue and track all devices that contain data important to the delivery of the essential service (whether a specific storage device or one with integral storage).

All data important to the delivery of the essential service is sanitised from all devices, equipment or removable media before disposal.

B4 System Security

Principle

Network and information systems and technology critical for the delivery of essential services are protected from cyber-attack. An organisational understanding of risk to essential services informs the use of robust and reliable protective security measures to effectively limit opportunities for attackers to compromise networks and systems.

B4.a  Secure by design

You design security into the network and information systems that supports the delivery of essential services.  You minimise their attack surface and ensure that the delivery of the essential service should not be impacted by the exploitation of any single vulnerability.

 

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Systems essential to the operation of the essential service are not appropriately segregated from other systems.

Internet access is available from operational systems.

Data flows between the essential service's operational systems and other systems are complex, making it hard to discriminate between legitimate and illegitimate/malicious traffic.

Remote or third party accesses circumvent some network controls to gain more direct access to operational systems of the essential service.

You employ appropriate expertise to design network and information systems.

You design strong boundary defences where your networks and information systems interface with other organisations or the world at large.

You design simple data flows between your networks and information systems and any external interface to enable effective monitoring.

You design to make network and information system recovery simple.

All inputs to operational systems are checked and validated at the network boundary where possible, or additional monitoring is in place for content-based attacks.

You employ appropriate expertise to design network and information systems.

Your networks and information systems are segregated into appropriate security zones, e.g. operational systems for the essential service are segregated in a highly trusted, more secure zone.

The networks and information systems supporting your essential service are designed to have simple data flows between components to support effective security monitoring.

The networks and information systems supporting your essential service are designed to be easy to recover.

Content-based attacks are mitigated for all inputs to operational systems that effect the essential service (e.g. via transformation and inspection).

 

B4.b  Secure configuration

You securely configure the network and information systems that support the delivery of essential services.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true    All the following statements are true All the following statements are true  

You haven't identified the assets that need to be carefully configured to maintain the security of the essential service.

Policies relating to the security of operating system builds or configuration are not applied consistently across your network and information systems relating to your essential service.

Configuration details are not recorded or lack enough information to be able to rebuild the system or device.

The recording of security changes or adjustments that effect your essential service is lacking or inconsistent.

You have identified and documented the assets that need to be carefully configured to maintain the security of the essential service.

Secure platform and device builds are used across the estate.

Consistent, secure and minimal system and device configurations are applied across the same types of environment.

Changes and adjustments to security configuration at security boundaries with the networks and information systems supporting your essential service are approved and documented.

You verify software before installation is permitted.

You have identified, documented and actively manage (e.g. maintain security configurations, patching, updating according to good practice)the assets that need to be carefully configured to maintain the security of the essential service.

All platforms conform to your secure, definedbaseline build, or the latest known good configuration version for that environment. 

You closely and effectively manage changes in your environment, ensuring that network and system configurations are secure and documented.

You regularly review and validate that your network and information systems have the expected, secured settings and configuration.

Only permitted software can be installed and standard users cannot change settings that would impact security or business operation.

If automated decision-making technologies are in use, their operation is well understood, and decisions can be replicated.

 

B4.c  Secure management

You manage your organisation's network and information systems that support the delivery of essential services to enable and maintain security.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

Essential service networks and systems are administered or maintained using non-dedicated devices.

You do not have good or current technical documentation of your networks and information systems.

Your systems and devices supporting the delivery of the essential service are only administered or maintained by authorised privileged users from dedicated devices.

Technical knowledge about networks and information systems, such as documentation and network diagrams, is regularly reviewed and updated.

You prevent, detect and remove malware or unauthorised software. You use technical, procedural and physical measures as necessary.

Your systems and devices supporting the delivery of the essential service are only administered or maintained by authorised privileged users from dedicated devices that are technically segregated and secured to the same level as the networks and systems being maintained.

You regularly review and update technical knowledge about networks and information systems, such as documentation and network diagrams, and ensure they are securely stored.

You prevent, detect and remove malware or unauthorised software. You use technical, procedural and physical measures as necessary.

 

B4.d.  Vulnerability management

You manage known vulnerabilities in your network and information systems to prevent disruption of the essential service.

 Not Achieved

   Partially Achieved

 Achieved

At least one of the following statements is true All the following statements below are true All the following statements are true  

You do not understand the exposure of your essential service to publicly-known vulnerabilities.

You do not mitigate externally-exposed vulnerabilities promptly.

There are no means to check data or software imports for malware.

You have not recently tested to verify your understanding of the vulnerabilities of the networks and information systems that support your essential service.

You have not suitably mitigated systems or software that is no longer supported. 

You are not pursuing replacement for unsupported systems or software.

You maintain a current understanding of the exposure of your essential service to publicly-known vulnerabilities.

Announced vulnerabilities for all software packages, network equipment and operating systems used to support your essential service are tracked, prioritised and externally-exposed vulnerabilities are mitigated (eg by patching) promptly.

Some vulnerabilities that are not externally exposed have temporary mitigations for an extended period.

You have temporary mitigations for unsupported systems and software while pursuing migration to supported technology.

You regularly test to fully understand the vulnerabilities of the networks and information systems that support your essential service.

You maintain a current understanding of the exposure of your essential service to publicly-known vulnerabilities.

Announced vulnerabilities for all software packages, network equipment and operating systems used to support your essential service are tracked, prioritised and mitigated (eg by patching) promptly.

You regularly test to fully understand the vulnerabilities of the networks and information systems that support your essential service and verify this understanding with third-party testing.

You maximise the use of supported software, firmware and hardware in your networks and information systems supporting your essential service.

 

B5 Resilient Networks and Systems

Principle

The organisation builds resilience against cyber-attack and system failure into the design, implementation, operation and management of systems that support the delivery of essential services.

B5.a  Resilience preparation

You are prepared to restore your essential service following disruption. 

Not Achieved

Partially Achieved

Achieved

Any of the following statements are true All the following statements are true All the following statements are true

You have limited understanding of all the elements that are required to restore the essential service.

You have not completed business continuity and/or disaster recovery plans for your essential service’s networks, information systems and their dependencies.

You have not fully assessed the practical implementation of your disaster recovery plans.

You know all networks, information systems and underlying technologies that are necessary to restorethe essential service and understand their interdependence.

You know the order in which systems need to be recovered to efficiently and effectively restore the essential service.

You have business continuity and disaster recovery plans that have been tested for practicality, effectiveness and completeness. Appropriate use is made of different test methods, e.g. manual fail-over, table-top exercises, or red-teaming.

You use your security awareness and threat intelligence sources, to make immediate and potentially temporary security changes in response to new threats, e.g. a widespread outbreak of very damaging malware.

 

B5.b  Design for resilience

You design the network and information systems supporting your essential service to be resilient to cyber security incidents. Systems are appropriately segregated and resource limitations are mitigated.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true   All the following statements are true  All the following statements are true

Operational networks and systems are not appropriately segregated.

Internet services, such as browsing and email, are accessible from essential service operational systems.

You do not understand or lack plans to mitigate all resource limitations that could adversely affect your essential service.

 

 

Operational systems for your essential service are logically separated from your business systems, e.g. they reside on the same network as the rest of the organisation, but within a DMZ. Internet access is not available from operational systems.

Resource limitations (e.g. network bandwidth, single network paths) have been identified but not fully mitigated.

 

 

Your essential service’s operational systems are segregated from other business and external systems by appropriate technical and physical means, e.g. separate network and system infrastructure with independent user administration. Internet services are not accessible from operational systems.

You have identified and mitigated all resource limitations, e.g. bandwidth limitations and single network paths.

You have identified and mitigated any geographical constraints or weaknesses. (e.g. systems that your essential service depends upon are replicated inanother location, important network connectivity has alternative physical paths and service providers.)

You review and update assessments of dependencies, resource and geographical limitations and mitigation's when necessary.

 

B5.c  Backups

You hold accessible and secured current backups of data and information needed to recover.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true  

Backup coverage is incomplete in coverage and would be inadequate to restore your essential service.

Backups are not frequent enough for your essential service to be restored within a suitable time-frame.

You have appropriately secured backups (including data, configuration information, software, equipment, processes and key roles or knowledge). These backups will be accessible to recover from an extreme event. 

You routinely test backups to ensure that the backup process functions correctly and the backups are usable.

Your comprehensive, automatic and tested technical and procedural backups are secured at centrally accessible or secondary sites to recover from an extreme event.

Key roles are duplicated,and operational delivery knowledge is shared with all individuals involved in the operations and recovery of the essential service.

Backups of all important data and information needed to recover the essential service are made, tested, documented and routinely reviewed.

 

BStaff Awareness and Training

Principle

Staff have appropriate awareness, knowledge and skills to carry out their organisational roles effectively in relation to the security of network and information systems supporting the delivery of essential services.

B6.a  Cyber security culture

You develop and pursue a positive cyber security culture.  

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

People in your organisation don't understand what they contribute to the cyber security of the essential service.

People in your organisation don't know how to raise a concern about cyber security.

People believe that reporting issues may get them into trouble.

Your organisation's approach to cyber security is perceived by staff as getting in the way of them delivering the essential service.

Your executive management understand and widely communicate the importance of a positive cyber security culture. Positive attitudes, behaviours and expectations are described for your organisation.

All people in your organisation understand the contribution they make to the essential service's cyber security.

All individuals in your organisation know who to contact and where to access more information about cyber security. They know how to raise a cyber security issue.

Your executive management clearly and effectively communicates the organisation's cyber security priorities and objectives to all staff.  Your organisation displays positive cyber security attitudes, behaviours and expectations.

People in your organisation raising potential cyber security incidents and issues are treated positively.

Individuals at all levels in your organisation routinely report concerns or issues about cyber security and are recognised for their contribution to keeping the organisation secure.

Your management is seen to be committed to and actively involved in cyber security.

Your organisation communicates openly about cyber security, with any concern being taken seriously.

People across your organisation participate in cyber security activities and improvements, building joint ownership and bringing knowledge of their area of expertise.

 

B6.b    Cyber security training

The people who operate and support your essential service are appropriately trained in cyber security.  A range of approaches to cyber security training, awareness and communications are employed.

Not Achieved

Partially Achieved

Achieved

At least one of the following statements is true All the following statements are true All the following statements are true

There are teams who operate and support your essential service that lack any cyber security training.

Cyber security training is restricted to specific roles in your organisation.

Cyber security training records for your organisation are lacking or incomplete.

You have defined appropriate cyber security training and awareness activities for all roles in your organisation, from executives to the most junior roles.

You use a range of teaching and communication techniques for cyber security training and awareness to reach the widest audience effectively.

Cyber security information is easily available.

All people in your organisation, from the most senior to the most junior, follow appropriate cyber security training paths.

Each individuals’ cyber security training is tracked and refreshed at suitable intervals.

You routinely evaluate your cyber security training and awareness activities to ensure they reach the widest audience and are effective.

You make cyber security information and good practice guidance easily accessible, widely available and you know it is referenced and used within your organisation.

 

 

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