Case Study

Case study: Trialling new authentication technologies at Ofqual

Created:  09 Apr 2018
Updated:  09 Apr 2018
How new authentication mechanisms at Ofqual has reduced lockouts and password resets, and transformed the user experience.

With users still finding password-based authentication systems cumbersome, the IT team at Ofqual successfully evaluated and implemented a range of alternative authentication technologies. By taking a broad look at how end users interact with Ofqual systems, the team was able to identify and rectify a number of pain points for users, resulting in more secure IT, swifter logins, less user lockouts and less password resets.

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