Case Study

Case Study: Improving authentication at Renfrewshire Council

Created:  09 Apr 2018
Updated:  09 Apr 2018
Renfrewshire Council
How innovative, low-cost changes to authentication at Renfrewshire council has improved the user experience for staff.

With end users at Renfrewshire Council becoming accustomed the nuances of ‘legacy’ authentication, the IT staff set about removing some of the more irritating pain points. By surveying users and finding out particularly  troublesome instances of unnecessary authentication, the IT team’s innovative solutions made significant improvements to the end-user experience, without great expenditure.

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